The Synapsia Universe

GENERAL AND E-COMMERCE PRIVACY POLICY

Last updated: June 4, 2026

This Privacy Policy governs the processing of personal data belonging to users and customers (hereinafter referred to as the “User” or “Customer”) collected through the Universo Synapsia online store and official website.

At Universo Synapsia, we are committed to ensuring the confidentiality, security, and proper use of your personal data, in strict compliance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 on the Protection of Personal Data and the Guarantee of Digital Rights (LOPDGDD).

1. DATA CONTROLLER

  • Identity of the Data Controller: Universo Synapsia
  • Business: Design, manufacturing, and e-commerce of jewelry and accessories.
  • Contact email: info@universosynapsia.com

2. WHAT PERSONAL INFORMATION DO WE COLLECT?

The following categories of data are collected through the various features and forms on the website and in the e-commerce store:

  • A. Browsing Data (Automated): IP address, approximate geolocation data, browser type, device identifiers, and in-store behavior (sections visited, products viewed), collected through the use of cookies.
  • B. Contact Information: Name and email address voluntarily provided when filling out inquiry forms or interacting with our integrated customer service channels.
  • C. Account Registration Information: First name, last name, username, email address, login credentials (passwords encrypted using secure protocols), and purchase history.
  • D. Transaction and Shipping Information (E-commerce): Buyer’s full name, billing address, physical shipping address, contact phone number, and email address.
  • E. Financial and Payment Information: Information related to credit cards or bank accounts is processed and managed exclusively by certified secure payment gateways (such as Redsys, Stripe, or PayPal). Synapsia never stores, records, or has access to your full bank card information.

3. PURPOSES OF THE PROCESSING

We process the collected data for the following specific and legitimate purposes:

  1. E-commerce Contract Management and Execution: Process purchase orders for our jewelry items, prepare orders, coordinate with shipping carriers to arrange home delivery, issue required legal invoices, and handle any exchanges, returns, or after-sales warranty claims.
  2. Customer Service and Engagement: Provide personalized responses to inquiries, technical questions, or requests for information received through our website's contact form.
  3. User Account Management: Maintain a private dashboard for registered customers so they can view their saved shopping carts, manage their shipping addresses, and review their order history.
  4. Brand Communications (Newsletter and Blog): To periodically send informational and promotional emails about new collections, special offers, or articles from our mystical and psychological blog on gemstones, silver, and minerals, provided that the User has given their explicit consent upon subscribing.
  5. Technical, Analytical, and Security Optimization: Analyze the performance of the e-commerce platform using integrated tools (such as CRM or SEO optimization plugins like Yoast) to prevent fraudulent activity, ensure network security, and improve the shopping experience on the website.

4. LEGAL BASIS FOR DATA PROCESSING

The legal basis that allows us to process your data depends on the action you take on the website:

  • Performance of a contract (Art. 6.1.b GDPR): To process your purchases in the online store, manage shipments, and maintain your registered customer account.
  • Consent of the data subject (Art. 6.1.a GDPR): For sending newsletters, blog posts, responding to your inquiries, or enabling non-essential analytical and advertising cookies. You may withdraw this consent at any time.
  • Legal obligation (Art. 6.1.c GDPR): For the issuance of invoices and compliance with Spanish tax, accounting, and commercial regulations.
  • Legitimate interest (Art. 6.1.f GDPR): To audit and safeguard the technical security of the Website, and to prevent unauthorized access and commercial fraud.

5. RECIPIENTS AND DISCLOSURE OF DATA

Synapsia does not sell or disclose personal data to third parties for advertising purposes unrelated to the brand. However, in order to operate our e-commerce store effectively, we share strictly necessary data with vendors who act as data processors:

  • Transportation and Logistics Companies: Courier services responsible for the physical transport of jewelry orders.
  • Payment Providers: Banking gateways and encrypted platforms that process secure payment transactions.
  • Technology Providers: Webhosting companies, IT maintenance services, email marketing platforms, and business management or CRM tools, all of which operate on secure servers located within the European Economic Area (EEA) or in countries with an adequate level of protection guaranteed by the GDPR.
  • Consulting and Legal Obligations: Accounting and tax consulting firms, as well as public agencies or tax authorities, when required by applicable law.

6. RETENTION PERIODS FOR INFORMATION

  • The data associated with your purchases and business invoices will remain stored in our system for the minimum periods required by Spanish tax and commercial law (generally, 6 years).
  • Data related to your user account or blog/newsletter subscription will be retained indefinitely as long as your account remains active and you do not expressly request to unsubscribe or have your subscription deleted.
  • Standard contact inquiry data will be retained for as long as necessary to resolve the issue or answer the question raised.

7. USER RIGHTS (ARCO+ RIGHTS)

The General Data Protection Regulation gives you full control over your personal information. You may exercise the following rights with Synapsia by sending a written request to our contact email address , info@universosynapsia.com, along with a copy of your ID card or equivalent document to verify your identity:

  • Access: Request confirmation of whether we are processing your data and find out the exact details of the information we hold about you.
  • Rectification: Modify or correct any personal data that is inaccurate, out of date, or incomplete.
  • Erasure (Right to be Forgotten): Request the deletion of your data from our systems when, among other reasons, it is no longer necessary for the purposes for which it was collected.
  • Objection: Request that your personal data not be used for commercial purposes or to receive promotional materials from the brand.
  • Restriction of processing: Request the suspension or temporary restriction of the use of your data under circumstances provided for by law.
  • Portability: Request that your personal data be provided to you in a structured, commonly used, and machine-readable format so that you can transmit it to another data controller.

If you believe that we have not adequately addressed your privacy rights, you have the full right to file a formal complaint with the Spanish Data Protection Agency (AEPD) through its official website (www.aepd.es).

8. SAFETY MEASURES

We implement rigorous technical, organizational, and technological security measures—such as the installation of secure SSL/HTTPS encryption certificates across the entire website domain, secure database storage, and strict access controls—to prevent any loss, alteration, theft, or unauthorized processing of your personal data.

9. CHANGES TO THIS POLICY

Universo Synapsia reserves the right to update or modify the terms of this Privacy Policy from time to time in order to adapt it to future changes in legislation or case law, or to new technical features and commercial integrations of the online store. Users are encouraged to review it periodically.